Jann Designs Counted Cross Stitch Kits
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Welcome to JANN DESIGNS counted cross stitch kits.

We hope you will enjoy browsing through our on-line catalogue. We are dedicated to bringing you a new experience in counted cross stitch, and we hope you'll be as excited about our kits as we are!
We have many themes in our catalogue, so have a look through - we hope you'll be inspired by our designs. Our dog portraits are our speciality - very realistic, and not difficult to stitch. We prefer to use only straightforward whole cross stitches in our kits. We're sure that once you start a kit, you won't want to put it down! Our unique kits cannot be bought elsewhere so if you are looking for something different, even if you are not ready to order, why not add us to your 'Favourites' list - then we're only a click away!
We like to add new designs every week, so there is always something new to see. We provide a friendly and reliable service, and we are always happy to hear from you, especially if you have any ideas for future designs. Please come back and visit us often.
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The Kits
All designs are stitched in whole cross stitch, so they are a pleasure to sew - even for the novice. Nice and easy - no irritating part stitches !

All kits include:

  • Anchor threads pre-sorted onto an organiser.
  • High quality Aida fabric.
  • Large scale symbol chart.
  • Needle and threader.
  • Colour picture of design.
  • Full easy to follow instructions and a self-seal project bag.

All kits contain small parts and a needle and we advise that children may need adult supervision. We can supply even weave as an alternative at a small extra charge

How to order
You can order and pay online by credit/debit card using Paypal - the No. 1 Secure Internet Transaction Site. Paypal will automatically convert your currency to British Sterling. You can pay by post with a UK cheque / postal order, just complete the printable order form, at the checkout, and send this off with your payment. If you are unable to print the form, simply copy all the necessary information, not forgetting to add the postage - and remember to give us your address. You can also order by phone using your Mastercard or Visa credit card. Tel: +44 (0) 116 2707239 or +44 (0) 116 2215784.
All overseas orders are payable in UK Sterling. Jann Designs do not charge VAT.

Privacy policy
janndesigns.co.uk will only use your personal information to fulfil your order and administer your account. We do not disclose your information to any outside bodies. We do not sell it on to any third party organisations. Your personal data is for the sole use of Jann Designs.

In the interest of data protection, Jann Designs do not retain customer credit card details We use the secure banking system of PayPal to process those orders that are being paid for by credit/debit cards. PayPal will also hold information about you that is covered by their own privacy policy and is outside the control of Jann Designs. To see PayPal's privacy policy click here.

Postage
If you want to buy a few counted cross stitch kits, there is only one p+p charge - UK 2.50 / Overseas 4.50 for up to every 5 kits you order.

Delivery
All orders will be despatched within 5 working days of receipt of payment, usually sooner. If you are paying by cheque, your order will be despatched as soon as your cheque payment clears, usually after 5 full working days

Returning goods / order cancellation
You have 7 working days in which to cancel your order. If you are not happy with any product you may return it within 7 working days of receipt for a full refund, as long as it is in the original condition. Please notify us that you are returning an item. Any returned items should be sent by registered post, as we cannot be held responsible for goods lost in transit.

Copyright
All Jann Designs counted cross stitch kits and charts are subject to the Laws of Copyright. Permission from Jann Designs UK must be obtained to sell any Jann Designs kit or chart through any retailer or agent.

Contact Us
If you wish to contact us please use one of the methods below:

D.G. Flannery
Jann Designs
66 Stoneygate Road
Leicester LE2 2BN
United Kingdom
Tel: +44 (0) 116 2707239 or +44 (0) 116 2215784
Email: info@janndesigns.co.uk & flannerydavid@hotmail.co.uk

FREQUENTLY ASKED QUESTIONS
Are your designs suitable for a beginner? Yes. We want you to enjoy the experience of stitching our kits, so all our designs are user friendly. We only use full cross stitch, there are no part stitches, so our kits are suitable for the beginner and the more experienced stitcher. ( Wording is usually sewn in backstitch ). Full instructions are supplied with every kit. We are always available to help you with any queries that you may have.

Can I order a catalogue? We do not provide a printed catalogue, as we are constantly updating our range of designs. Our web site is our catalogue, where you can view our latest kits.

Can I buy the chart of the design, instead of the complete kit? Unless the design information says that a Chart Only option is available, it is only sold as a complete kit.

Is it safe to use my Credit Card over the Internet? Yes. We accept credit card payments through Paypal - the No.1 Secure Transaction Site. If you are shopping outside the United Kingdom, place your order with us and the amount due will be converted automatically for you. Your card details are only seen by us, on a secure page we do not store your Credit card information after your order has been processed. If you prefer you can send your credit card details over the phone, by email or by post.

Can I buy a kit without buying online? Yes. You can use your Mastercard or Visa credit card to order by phone Tel: +44 (0) 116 2707239 or +44 (0) 116 2215784. We also accept British Sterling cheques and postal orders. Simply fill out your order on the checkout page, then print out the order form and forward it to us with your payment. Your order will be despatched on clearance of payment.

When will I receive my kit? Orders are normally despatched within 5 working days. Please allow a few days longer if paying by cheque to allow for clearance.

Are there any Tapestry designs? This is an area that we intend to develop. At the time of writing, we may not have any tapestry designs available. But please search through the categories, as there will be some soon we promise !

Can I request a design? We are always happy to hear from you with suggestions for future kits. However we do not provide a custom service from your own pictures.