Welcome to JANN DESIGNS counted cross stitch kits.

Please have a browse through our on-line catalogue. We are dedicated to bringing you a new experience in counted cross stitch, and we hope you'll be as excited about our kits as we are! Our experience in Textile Design is evident in the wide range of counted cross stitch designs that we have created for you and we are always developing more to add to our collection.

We have many themes in our catalogue, so have a look through - we hope you'll be inspired by our designs. Our dog portraits are our speciality - very realistic, but not difficult to stitch. We prefer to use only straightforward whole cross stitches in our kits. We're sure that once you start a kit, you won't want to put it down! Our unique kits cannot be bought elsewhere so if you are looking for something different, even if you are not ready to order, why not add us to your 'Favourites' list - then we're only a click away!

We provide a friendly and reliable service, and we are always happy to hear from you, especially if you have any ideas for future designs. Please come back and visit us often.

The Kits

All designs are stitched in whole cross stitch, so they are a pleasure to sew – even for the novice. Nice and easy - no irritating part stitches ! ( A handful of designs with lettering and fine detail, such as whiskers etc, may include some backstitch.)

All kits include:

Anchor threads pre-sorted onto an organiser.
High quality Aida fabric.
Large scale symbol chart.
Needle and threader.
Colour picture of design.
Full easy to follow instructions and a self-seal bag to keep your kit together.

All kits contain small parts and a needle and we advise that children may need adult supervision. We can supply evenweave as an alternative at a small extra charge.

How to order

You can order and pay online by credit/debit card using Paypal – the No. 1 Secure Internet Transaction Site . Paypal will automatically convert your currency to British Ł Sterling.

You can pay by post with a UK Ł cheque / postal order. Just complete the printable order form, at the checkout, and send this off with your payment. If you are unable to print the form, simply copy all the necessary information, not forgetting to add the postage – and remember to give us your address.

You can also order by phone using your Mastercard or Visa credit card. Tel: +44 (0) 116 2707239 or +44 (0) 116 2215784.

All overseas orders are payable in UK Ł Sterling.

Postage

If you want to buy a few counted cross stitch kits, there is only one p+p charge - UK Ł2.50 / Overseas Ł4.50, for up to every 5 kits you order.

Delivery

All orders will be despatched within 5 working days of receipt of payment. If you are paying by cheque, your order will be despatched as soon as your cheque payment clears.

Returning goods
If you are not happy with a kit, you may return it within 7 days of receipt, as long as it is in the original condition. Any returned items should be sent by registered post, as we cannot be held responsible for goods lost in transit.

Copyright

All Jann Designs counted cross stitch kits and charts are subject to the Laws of Copyright. Permission from Jann Designs UK must be obtained to sell any Jann Designs kit or chart through any retailer or agent.

Contact Us

If you wish to contact us please use one of the methods below:

Tel: +44 (0) 116 2707239 or +44 (0) 116 2215784
Email: info@janndesigns.co.uk

FREQUENTLY ASKED QUESTIONS

Are your designs suitable for a beginner? Yes. We want you to enjoy the experience of stitching our kits, so all our designs are user friendly. We only use full cross stitch, there are no part stitches, so our kits are suitable for the beginner and the more experienced stitcher. ( Wording is usually sewn in backstitch ). Full instructions are supplied with every kit. We are always available to help you with any queries that you may have.

Can I order a catalogue? We do not provide a printed catalogue, as we are constantly updating our range of designs. Our web site is our catalogue, where you can view our latest kits.

Can I buy the chart of the design, instead of the complete kit? Unless the design information says that a Chart Only option is available, it is only sold as a complete kit.

Is it safe to use my Credit Card over the Internet? Yes. We accept credit card payments through Paypal - the No.1 Secure Transaction Site. If you are shopping outside the United Kingdom, place your order with us and the amount due will be converted automatically for you. Your card details are only seen by us, on a secure page – we do not store your Credit card information after your order has been processed. If you prefer you can send your credit card details over the phone, by email or by post.

Can I buy a kit without buying online? Yes. You can use your Mastercard or Visa credit card to order by phone – Tel: +44 (0) 116 2707239 or +44 (0) 116 2215784. We also accept British Ł Sterling cheques and postal orders. Simply fill out your order on the checkout page, then print out the order form and forward it to us with your payment. Your order will be despatched on clearance of payment.

When will I receive my kit? Orders are normally despatched within 5 working days. Please allow a few days longer if paying by cheque to allow for clearance.

Are there any Tapestry designs? This is an area that we intend to develop. At the time of writing, we may not have any tapestry designs available. But please search through the categories, as there will be some soon – we promise !

Can I request a design? We are always happy to hear from you with suggestions for future kits. However we do not provide a custom service from your own pictures.